Responsible Gaming

COVID-19 Important update from our Responsible Gaming Team

Coronavirus (COVID-19) is having a significant impact on the world. With more and more people being affected by current movement restriction measures countries are imposing to contain the spread of the virus. We want to ensure that all our customers continue to play safely on our site, and we do not wish these changes in circumstances to lead anyone losing track of time and/or money spent while gambling.

In light of this, we need to signal the significance of our Responsible Gaming tools, which will enable each client to remain in charge of their gambling and keeping the experience fun. While we advocate the use of responsible gambling tools at any time point using our site, this message is especially relevant given the present circumstances.

Below, you’ll find a list of some of the Responsible Gaming tools we offer. Please do take the time to familiarize yourself with them.

Responsible Gambling

To have a great casino experience, you need to play responsibly at all times. So what does it mean to play responsibly? To put it simply, it means that you never spend more than you can afford and that you never feel distressed, anxious or depressed when you’re playing.

Just like other things in life, casino games are great fun when you enjoy them responsibly. However, if you don’t play responsibly, they can have a very negative impact on your overall well-being. Just like any other addiction, compulsive gambling is a serious issue that you shouldn’t take lightly.

We want our casino to be a source of excitement, entertainment, and fun. The moment it’s not, we see it as a serious problem. That’s why you should take some time to read through this page. You’ll find information about tools that help you play responsibly, and contact information to organisations that give expert help to people struggling with compulsive gambling and addiction.

How do I know if I’m playing responsibly?
Sometimes it can be hard to tell if your gaming is shifting from a healthy pastime to a compulsive behaviour.

The best thing is to pay a bit of attention so that you can discover any warning signs and address them before the situation gets worse. If you feel uncertain about your gaming habits you need to ask yourself these questions:

• Are you borrowing money to play?
• Are you staying away from your family for long periods of time just so you can play?
• Are you playing with money allocated for food, rent, bills, or other household expenses?
• Do you view your play as a source of income?
• Are you playing secretly, not telling friends and family?
• Do you frequently spend more money than you had planned at the beginning of a gaming session?
• Are friends or family members concerned that you spend too much time playing casino games?
• Do you get upset when you lose and feel a need of winning the money back?

Did you answer “yes” to any of these questions? If you did, you need to consider using our tools to restrict your gameplay.

Deposit Limit
This limit restricts the amount of money you’ll be allowed to deposit within a chosen timeframe. You can set the deposit limit to work on a daily, weekly or monthly basis.

Once you’ve reached the limit, you won’t be allowed to deposit until the limit is reset. You can lower your deposit limit at any time. If you raise it, the limit will be changed 24 hours after your request.

Wagering Limit
This limit restricts the amount of money you’re allowed to spend. Just like the deposit limit, you can set it to run on a daily, weekly, or monthly basis.

Once you’ve reached the limit, you won’t be allowed to play a single game round until the time period is over. You can lower your wagering limit at any time. If you raise it, the limit will be changed 24 hours after your request.

Net loss Limit
This limit restricts how much money you are allowed to lose within a specified time period. You can set it to run on a daily, weekly or monthly basis.

Once you’ve lost the amount you’ve set you won’t be allowed to play until the limit is reset. You can lower your Net loss limit at any time.If you raise it, the limit will be changed 24 hours after your request.

Session Limit
This is a simple way of restricting the time you spend at our casino. Set a number of hours you’re allowed to play on a weekly or monthly basis, and you’ll be logged out once your limit is reached. You can lower your session limit at any time. If you raise it, the limit will be changed 24 hours after your request.

Reality check
The reality check is a simple tool that makes you aware of your gaming. Depending on your choice of time-frame, a pop-up window appears telling you how much you’ve played for during the last 15/30/60 minutes. This a standard practice that all licensed online casinos are obliged to follow.

If you lost control of your gaming, you need to take a step back and get some perspective. And the first step in that direction is to do a self-exclusion. This means you close your account for a specified period of time, and that you won’t be able to log in until the time is up.

This is a good way of creating some time for reflection. Contact Support and ask for a self-exclusion and they’ll make sure you get the help you need.

Lock withdrawal
Locked withdrawals are an extra measure that we offer. The function prevents the user from cancelling the requested withdrawal. is not liable for any funds being returned to a players’ account balance due to errors made by a payment provider.

To learn more about how this works, contact support before you request your withdrawal and they will assist you with the process.

Twin tip: Take a 24-hour timeout after requesting a withdrawal. A break is always a good way to make sure you are playing responsibly.

When you should seek expert help
If your playing has gone beyond your control, and the tools we provide aren’t enough, you must seek expert advice immediately. Start by making a self-exclusion and then contact any of these agencies:

Gambling Therapy

Gambling Therapy provides support and counseling in several languages for people who’ve been affected negatively by online gaming.

Gamblers Anonymous

A fellowship of men and women who have come together to cope with their gambling addiction and help other people who struggle with gaming difficulties.

The Responsible Gaming Foundation

A foundation that helps people who struggle to play responsibly. They also provide help and advice to affected family members. You can get in touch by free phone 1777, or chat with their personnel directly on the website.

Aġenzija Sedqa

A Maltese agency offering help to people struggling with gaming difficulties.

• Phone: +356 2388 5110
• Support line: 179
• Email: [email protected]
• Website:

Caritas Malta

The counseling and social work unit within this agency has a team of psychotherapists, counselors, and social workers providing support to people struggling with gambling addiction.

• Phone: 2590 6600
• Email: [email protected]

Protecting Minors
It’s illegal for minors to play casino online. As a parent, you’re responsible for your children’s exposure to online gaming. We encourage you to use filtering software that prevents minors from accessing inappropriate websites.

We also advise you to take some precautionary measures to make sure your children don’t get access to your account or gaming sessions. Here are some things to think about:

• Don’t leave your computer, phone or tablet running unattended when you’re logged in.
• Don’t save passwords on your computer, tablet or phone.
• Don’t involve your children in your gameplay as it can make them interested in online casinos at an inappropriate age.